View of BIG CARING Group’s automated-driven Distribution Center
Big Caring Group has launched its new distribution center and corporate headquarters in Klang. This move represents a major advancement in how the group is using innovation to strengthen its operations and supply chain.
As the largest retail pharmacy and healthcare group in Malaysia, Big Caring Group operates more than 600 stores across its various brands, including Big, Caring, Georgetown, Ting, and Wellings. It also manages over 5,000 healthcare partner locations, such as hospitals, clinics, and physical therapy centers. Given the scale of this network, the distribution center now processes an average of more than 90,000 order lines every day.
Lim Sin Yin, executive director of Big Caring Group, explained that the pandemic highlighted the limitations of traditional operating models. Unpredictable demand and strained supply chains showed that efficiency alone was no longer sufficient, leading to the development of this automated facility.
Lim noted that strengthening operations is as vital as delivering care. The new center acts as a high-performance engine that links planning to execution, allowing the group to manage complex logistics with better control. Today, the group uses an ecosystem where AI assists with planning and automation handles execution, while people remain at the heart of decision-making.
Group Photo at BIG CARING GROUP’s new distribution center
The facility is designed as an integrated hub, combining robotics, warehouse control systems, and inventory management into one coordinated system. Its location near Port Klang improves inbound supply chain efficiency and supports reliable distribution across the country.
On the planning side, the group has implemented AI-driven replenishment systems. These tools analyze real-time sales patterns and anticipate demand shifts to optimize inventory across the entire network.
Inside the warehouse, the facility uses different solutions for various products. This includes “tote-to-person” systems for less frequent items and “shelf-to-person” systems for fast-moving products, including medications. More than 160 robots and 700 racks operate within the center, maximizing vertical space for higher storage density and faster fulfillment.
Since these systems were put in place, picking efficiency has increased by 76.5%, and picking accuracy has reached 99.8%.
Over 160 robots deployed to support faster fulfilment.
The transformation also changes how warehouse teams work. Because items are brought directly to staff, manual movement and physical strain are reduced, allowing teams to handle higher order volumes more consistently.
Alongside the distribution center, the new corporate headquarters brings teams together in one location. This move is designed to encourage collaboration, speed up decision-making, and improve alignment across the entire organization.
Big Caring Group intends to continue building on this foundation to create a resilient, future-ready supply chain. These efforts are a core part of the group’s broader focus on innovation.
